Frequently Asked Questions

A selection of the most-asked questions about holidays at The Bay Filey

Your Questions Answered

We’re sure you’ll have a few questions, here’s some of the most common things we are asked. If you have any other questions about our holidays here in Yorkshire, please contact our friendly dedicated team today. Call: 03333 700400 or email info@thebayresorts.co.uk

The Bay is a Holiday Village with over 400 homes built. There are 23 high specification property types ranging from 1 bed apartments, 2, 3 and 4 bed cottages and beach houses. Over 155 of the properties in all locations throughout the village are available for letting through us (The Owners of The Bay - Essential Vivendi Ltd) as well as other letting agents on the internet.
Yes definitely, the whole experience we offer from checking in and being looked after is very similar to a hotel stay when staying in one of our 150+ properties. The team are always there to cater for all our guests and with everything onsite run and owned by the same company makes for a seamless experience.
Check-in days are constructed in such a way to coordinate with popular periods i.e short weekend breaks and weekly stays, as well as housekeeping so every single property is brought up to our award winning standard before any new guests arrive.
That's great! We hope you have a great time and you are impressed with The Bay. The biggest difference booking with us over private is that we have greater ability to look after you ensuring you are totally happy with your holiday accomodation, its cleanliness, and location and have the ability and resources and staff to ensure you come away from The Bay smiling.
The holiday village is open throughout the year, however some of the facilities on site are closed on some days such as Christmas Day apart from the pub. For specific details about opening times and the facilities available please get in touch or speak to one of our advisors in reception or checkout the details on the sites pages.
The beach is a short 5 minute walk down the beach road down through the meadows. As from October 2014 it is no longer possible to drive down to the beach unfortunately, but once you have seen how close it is in real life, you will realise that it really is not that far at all and a lovely walk to enjoy.
Strictly speaking only the properties on our front row in the Hamptons have the full benefit of a sea view, but only one Dartmouth deluxe and two of the Howkers are part of the letting pool, so unless you book those you will not have a sea view property. The sea can be seen on the horizon from properties right up and down the site from bedroom windows but are not exactly classed as a sea view.
On check in we will always require this £100 bond via a simple credit/debit card pre auth transaction which is classed as a key and damage deposit. No money leaves your account as it simply puts a hold on the amount and is released once you leave the site. This bond is no different to a hotel taking a swipe of your card on arrival or no different to booking any self catering accomodation holiday cottage elsewhere. The bond is basically to cover any damage, breakages or loss of keys which may result during your stay. Do not worry though as any case has it's merits and accidents do happen but we are human so really unless we find malicious use of a property and it's contents you should not have anything to worry about. Please note that this deposit cannot be made by cash under any circumstances.
Yes, dogs are allowed on site. We encourage owners to be responsible with their dog by keeping it on a lead whilst around the holiday village and cleaning up after it using the dedicated waste points provided.
Yes, dogs are allowed in certain areas of the pub. We do encourage owners to be responsible with their dog by keeping it on a lead whilst around the holiday village.
Our letting pool has a strict rule that properties either take or do not take pets. A pet free unit means that there has never been any animal in the property during it's use.

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