Frequently Asked Questions

A selection of the most-asked questions about holidays at The Bay Colwell

Your Questions Answered

We’re sure you’ll have a few questions, here’s some of the most common things we are asked. If you have any other questions about our holidays here on the Isle of Wight, please contact our friendly dedicated team today. Call: 03333 700400 or email info@thebayresorts.co.uk

The only way to get to the Isle of Wight from mainland Britain is by ferry. The ferries run regularly from Lymington to Yarmouth, Southampton to Cowes, Portsmouth to Fishbourne, or Portsmouth Harbour to Ryde Pier. Both car and passenger ferries are available. Call our sales team for discounts on ferries to and from the island.
Yes you can, but you will need to call to book. We can offer savings on your ferry journey if you book through us (subject to availability), so give us a call to discuss the details of your journey.
We can do that for you, subject to availability. Any changes within 24 hours of booking will be made free of charge. After that, a small admin fee will apply.
Of course! If you need ferry tickets, let our team know so they can book you in at a discounted fare for both cars if available. Note that one parking space per unit is provided, so you may need to keep your second car in our communal car park, which has limited space.
As part of the United Kingdom, we use pounds sterling (£) here!
If you have a UK passport, you will not need it to travel from mainland Britain. If you have a non-UK passport, you will need travel documents to enter the UK. However, you will not be required to show these to get to the Isle of Wight. Any official identification should be fine for check-in and ferry passage.
Our cottages are self-catering, but we have provided many amenities for our guests. All bed linens are provided, and towels and tea towels come complimentary with our Premium Cottage holidays. All kitchens are fully equipped. You can of course enjoy access to all amenities at all of our parks, and parking is included.
We have Tesco, Sainsburys, and more on the island, but they don't always deliver to our area. The nearest supermarket is a new and very large Co-Op only a couple of miles away, making it the most convenient place to shop for your holiday.
Yes, we hire these at a small cost of just £10 per item. (Please note that we don't provide bedding for the cots.)
No, we don't want you to be doing chores whilst you're here! We can lend you a Hoover if you wish, but unfortunately we don't have any cleaning products available for guest use.
Of course, we accept deliveries to the parks reception, and a team member will also help take it to your accommodation if needed. Please let a member of our sales team know if you have any accessibility needs; we have some cottages and caravans specifically chosen with accessibility in mind, or we can recommend other units with more easy access.
Just go straight to see our reception team at the main entrance. You can park your car in the communal car park out front. From there our team will direct you to your accommodation and introduce you to all the amenities your holiday park has to offer. They can also provide information on family activities, recommendations for local dining and attractions, and answers to any other questions you may have. Our reception team can also help with anything you may need during your stay. Note that if you are arriving late you will need to call a team member to receive access to your keys and an information sheet detailing everything the amenities and surrounding area.
We want to help you have the best holiday possible. If there's any way we can move you to a more suitable accommodation or change your requirements, we would love to do so. Give us a call to see what's available. Note that some changes may incur a small admin fee.
You may, but a small admin fee will apply, and we will need to be contacted by the person who made the booking from a verified contact, like the email or phone number you used when you booked.
We hope that you won't, but we understand that sometimes things happen. First give us a call to see if we can find more suitable dates; often bookings can be moved for just a small admin fee. But if you must cancel, please refer to the terms and conditions you read when booking to see what the cancellation penalties are for your specific holiday.

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